Cancellation & Payment Policy

Camp Genie facilitates camp bookings and processes payments on behalf of participating camps.

Please review this policy carefully before completing a booking.

1. Payment Commitment

When you book a camp through Camp Genie, you are committing to the full tuition amount for the selected program.

Payment may be structured as:

• Pay in full at booking

  OR

• Installments due on scheduled dates

Regardless of payment schedule, the full tuition amount remains due.

2. Non-Refundable Payments

All payments made through Camp Genie are final and non-refundable.

This includes:

• Deposits

• Installment payments

• Full tuition payments

Camp Genie does not provide refunds.

3. Camp-Directed Exceptions

In limited and exceptional circumstances, a camp may choose — at its sole discretion — to issue a partial refund.

Any such refund:

• Is determined solely by the camp

• Is not guaranteed

• Is handled directly by the camp

• Does not include refund of Camp Genie’s earned service fee

Camp Genie does not mediate refund decisions.

4. Missed Installments

If installment payments are not completed by their due dates:

• The camp may cancel the reservation.

• Previously paid amounts remain non-refundable.

5. Camp Cancellations or Material Changes

If a camp cancels a session or makes a significant program change:

• The camp will communicate directly with families.

• The camp determines whether any accommodation or refund will be offered.

Camp Genie is not responsible for operational decisions made by camps.

6. Questions

For program-specific concerns, contact the camp directly.

For platform-related questions, contact us